Optus takes on 450 staff to address triple zero crisis
Sweeping overhaul of call centre and network division procedures.
Author: iTnews - News
Westpac Intelligence Layer breaks cover
A place to access data from 251 systems and deploy AI models.
Westpac finishes replanning its Unite tech transformation
Brings some work forward, pushes out completion.
Fair Work Ombudsman quietly shuts critical technologies board
Critical tech now covered by business and corporate subcommittee.
Optus fast-tracks network operations insourcing from Nokia
Will take on 150 new staff to overhaul "procedures".
NSW auditor: ‘extra agency-led AI policies needed’
Whole-of-government principles insufficient to cover advancing use cases.
Samsung triple zero firmware issue set to grow as inquiry nears
More than one issue involved.
Suncorp creates a “clear execution roadmap” for agentic AI
Backs technology to improve customer service and claims processes.
ACIC launches fingerprint matching into the cloud
Automates fingerprint biometric processing
Services Australia to “uplift” child support online account platform
Will tap into existing resources and "technology patterns".